All orders (including express shipping) must be completed before 2PM EST in order to be processed on the same day. In most cases we ship the same day, but we may take up to 5 business days to ship the order depending on items on hand. In the unlikely event of a back order, a customer service representative will contact you within 4 business days.

Orders are processed Monday through Friday; we do not process nor ship orders on Saturdays or Sundays.

Please note that packages cannot be sent to a P.O Box.

All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, by email or phone.

If additional shipping costs are required for shipments outside the U.S., our customer service department will contact you by e-mail ONLY. Prices quoted and charges do NOT include customs or other exporting/importing fees - please read the international shipping policy for more details.

If you have any further questions concerning our shipping rates or policy, please contact our customer service department at service@healthdevice.com

Domestic Shipping & Handling - Normal and Priority

Please note that packages cannot be sent to a P.O Box.

International and Express Shipping Services

All orders with express shipping must be completed before 2PM EST in order to be shipped the same day. Packages cannot be sent to a P.O Box.

Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.

We do not ship orders on Saturdays or Sundays.
 

International shipments are not trackable. Brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery. www.Healthdevice.com does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. www.Healthdevice.com cannot refund any duties, taxes or fees paid on the order.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Healthdevice will not knowingly ship any products to any countries that may require any type of license. Healthdevice will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Healthdevice will not be held liable for any customs duties or taxes that arise from your local customs office. Healthdevice will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with the appropriate authorities before ordering.