Frequently Asked Questions:
Do you provide FREE shipping to all countries?
Yes, we provide FREE international shipping on all of our items with no additional costs. However, depending on your country you might be responsible for paying a customs clearance fee or taxes upon delivery. Each country has different tax rules on imported goods. We recommend you check your country’s customs policies before placing an order on our website to avoid any unexpected problems or additional fees.
Also, please note that we may include a value on the package for customs purposes only, which may or may not be accepted by your country’s customs who may assess the value according to their own rules or judgment.
Is there a minimum I should spend to get Free shipping?
No, we are glad to offer FREE shipping on all items with no minimum order or limitation.
How long is the shipping time?
Typically it takes 3-4 weeks for orders to arrive, the shipping time varies by country and location. Other factors like holidays may also cause delays in receiving shipments. We do not have the power to accelerate the shipment once it’s on customs however, we strive to provide you with the fastest shipment available. If you didn’t receive your order within 40 days, please contact us. For more info, please check our shipping policy.
Can I view my Order Status?
Yes, you will be able to check your order status at any time by clicking on “Order Status” on your HealthDevice account or simply by visiting this link: https://www.healthdevice.com/my-account/orders
- If your order is marked as (Failed), (Pending payment) or (On Hold), it means that there was a problem with your order. You may try placing your order again or contacting us for assistance.
- If your order is marked as (Processing), it means that we have received your order and we are preparing the shipment.
- If your order is marked as (Completed), it means that we have successfully shipped your item and it should be on its way.
To request additional information about your order, please contact us and we will get back to you as soon as possible
Can I return an item?
Yes, we do accept returns within 45 days from the date of your purchase. Please note that your item must be returned in its original form and packaging. (shipping charges are not refundable)
To return an item, please follow these steps:
- Contact us with your order receipt /or transaction id
- Please wait for us to contact you and go over the return
- Once we agree on your return, we will ask you to return the item back to us.
- Please allow time for us to receive your package
- Once we receive and examine your item, we will refund your original purchase in full
To learn more, please check our returns policy.
Can I get a refund?
We take great pride in our reputation for quality and excellent value. Your satisfaction is our main priority, that’s why we offer refunds if you didn’t receive your item within 45 days or if you received a damaged/broken/not as described item. To submit a refund request or to learn more, please check our refund policy.
When will I receive my refund?
Refund requests will be processed instantly however it may take 7-10 business days for it to display on your credit card statement (this also depends on your Bank). Please note that refunds will be issued to the same payment method used at the time of purchase.
What payment methods do you accept?
For your convenience, we accept Paypal and Credit cards.
I received a broken item, what should I do?
If you received a damaged/broken item, please take pictures of the damages and the package that it arrived in. These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
- The item goes back to us and you receive a new one
- You receive an agreed upon full or partial credit for the damage
I received a wrong Item (size/style/color)?
If you received a wrong item (different from the one you ordered), please contact us and we will resend you another item.Continue Shopping