We take great pride in our reputation for quality and excellent value. Your satisfaction is our main priority. We guarantee that our products are delivered within the guaranteed delivery time. The delivery time varies for each country, For more information please read our shipping policy here.
Generally, If you did not receive your item within 45 days from the day of purchase, you can get a full refund for your purchase. We have established a 45-day guarantee period due to the fact that shipping time may vary depending on factors beyond our control.
If you received a damaged/broken item, please take pictures of the damages and the package that it arrived in. These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
1. The item goes back to us and you receive a new one
2. You receive an agreed upon full or partial credit for the damages
HealthDevice.om does not accept refunds if:
- Customer did not receive their item due to factors within their control (i.e. providing false or incorrect shipping address)
- Customer ordered a wrong item and order was shipped.
- Customer ordered a wrong item color/size/style.
- Customer changes their mind after shipping their order.
- Customer did not receive their item due to exceptional circumstances outside the control of HealthDevice.com (i.e item delayed by natural disaster, item not cleared by customs, bad weather, strikes, wars)
- The shipping company has marked the item as (delivered or received) and the customer claimed otherwise.
Refund requests must be made within 45 days from the date of your purchase. To submit a refund request, simply fill out this contact form.
HealthDevice has the rights to limit the number of refunds or returns at any time.