Return & Exchange Policy
We want you to be satisfied and happy with your purchase. HealthDevice accepts returns within 45 days from the date of your purchase.
Please note the following guidelines for all returns:
- All items must be returned in its original form and packaging.
- You must return the item within 45 days from the date of your purchase.
- You will pay for all costs of return.
- If you are exchanging for a different size, color or type, we may charge you for the difference in price. We will refund you the difference if the new item costs less.
- HealthDevice reserves the right to limit the number of returns.
If you received a damaged/broken item, please take pictures of the damages and the package that it arrived in. These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
1. The item goes back to us and you receive a new one
2. You receive an agreed upon full or partial credit for the damages
If you believe your item is eligible for return/exchange, please follow these steps:
- Provide us with your order receipt /or transaction id
- Please wait for us to contact you and go over the return
- Once we agree on your return, we will ask you to return the item back to us.
- Please allow time for us to receive your package (the time will depend on your country/location)
- Once we receive your item, we will refund your original purchase in full
Please note: We will refund your original purchase (shipping charges are not refundable). Please don’t hesitate to contact us if you have any problems.